Client Rights

Client Bill of Rights

As a market-leading copy, printing and shipping company, we must deliver on-time services that exceed our customer expectations. To surpass these expectations we continue to implement quality systems and processes that constantly aim to improve how we address your changing needs.

We pledge to our customers…

Our #1 objective is to develop and deliver quality in everything we do.

In an effort to meet this objective, we promise to maintain the highest quality customer service through personal accountability, professional commitment, and employee empowerment at all levels of our organization.

We strive to treat all customers with courteous and prompt service, integrity and respect.

We believe it's your right as a customer to fully understand our processes and services before, during, and upon completion of your project.

We strive to continually improve our services by delivering advancements to the market that allow our customers to process their jobs more effectively.

We pledge to foster innovation to our service line through an unyielding commitment to using the latest and most powerful technologies.

We understand that our customers often work under deadline pressure therefore; we will assist in assuring that your projects are delivered within set deadlines.

We assume 100% ownership of your project and will take all necessary actions in an effort to meet and exceed your expectations.

You have the right to expect your invoice to reflect your quote and to be aware of any additional charges as they occur.

You have the right to speak with me at any time!

Ken Tallman
President, Copy It…Mail It!