Philosophy

Our Philosophy

You've got a deadline to meet…does bigger guarantee better? Which copy and shipping company should you trust to get the job done right and on time?

At Copy It…Mail It, we understand that most of our customers are facing deadline pressure; from getting a report copied and wire bound, to shipping a last minute order to a valued customer. This pressure makes it critical to choose the right company to handle your needs. So whether you've got minutes or weeks, we understand the importance of completing your project on-time. We have developed a Four Points of Service Philosophy to demonstrate our commitment to getting your job done right…every time!

The Four Points of Service Philosophy

Always the Lowest Prices

Every business has a budget and anytime money can be saved, it's better for the bottom line. At Copy It…Mail It, we understand this principle and always offer our customers the lowest prices for our services. In fact, if you find a lower advertised price, just bring it in the ad and we'll honor that price. Our goal is to create a long-term relationship with our clients…and providing the best deal is just a part of that.

Quick and Accurate Turnaround

One of the benefits of being a smaller store is that we can take your project order and often process it in just minutes - no long lines. On larger projects, we will do our best to give you an accurate time frame for the completion of the project, ensuring it gets the attention it deserves. Bottom-line, our goal is to always deliver your project as soon as possible, but never at the cost of quality.

Courteous and Knowledgeable staff

The moment you walk in the door, you'll be treated like an old friend and greeted with a warm smile. Our knowledgeable staff will work with you every step of the way to complete your project to your satisfaction. In addition, should your project require a longer than normal turnaround time, you can expect a convenient update call from us, letting you know how things are progressing. Our staff is thoroughly trained on all of our equipment and ready to help you with all your printing, mailing, and project needs.

Guaranteed Quality

The best prices and quickest turnarounds won't matter if the quality doesn't meet your standards. At Copy It…Mail It, we start with the best equipment and paper stock available. We then make sure we properly understand your request up front and get your written approval before we start the project. Even the “slightest typo can ruin a project”, so we “ALWAYS” provide a proof for your sign-off approval, to make sure we're all in agreement with the standard of each project. The bottom line is you MUST be satisfied with the final product, or we'll do it again. That's the Copy It…Mail It Guarantee.

For more information on how we treat our customers, please review our Client's Bill of Rights.